Comments on: How To Be Proactive in Your Customer Service http://blog.perfectspace.com/2008/07/25/how-to-be-proactive-in-your-customer-service/ community, entrepreneurship and business strategy Sun, 18 Jul 2010 00:56:02 +0000 hourly 1 http://wordpress.org/?v=3.0 By: nate http://blog.perfectspace.com/2008/07/25/how-to-be-proactive-in-your-customer-service/comment-page-1/#comment-89739 nate Tue, 05 Aug 2008 23:01:32 +0000 http://blog.perfectspace.com/?p=1534#comment-89739 Yea, I use Google Alerts to let me know what's being said and I get daily digests. They're pretty true to form. The day I get them is usually the day they are published. Yea, I use Google Alerts to let me know what’s being said and I get daily digests. They’re pretty true to form. The day I get them is usually the day they are published.

]]> By: Jeremy http://blog.perfectspace.com/2008/07/25/how-to-be-proactive-in-your-customer-service/comment-page-1/#comment-89736 Jeremy Tue, 05 Aug 2008 22:46:29 +0000 http://blog.perfectspace.com/?p=1534#comment-89736 Great post! I just set up a "Google Alert" to send a comprehensive report daily to a few of our websites... for example the search term "icarkits.com" and sent the report to support@icarkits.com with hopes that they will be able to be a bit more proactive. Anyone had any experience with Google Alerts? Does it catch people speaking fairly early or only weeks afterwards? Great post! I just set up a “Google Alert” to send a comprehensive report daily to a few of our websites… for example the search term “icarkits.com” and sent the report to support@icarkits.com with hopes that they will be able to be a bit more proactive.

Anyone had any experience with Google Alerts? Does it catch people speaking fairly early or only weeks afterwards?

]]> By: nate http://blog.perfectspace.com/2008/07/25/how-to-be-proactive-in-your-customer-service/comment-page-1/#comment-89718 nate Sat, 26 Jul 2008 15:21:00 +0000 http://blog.perfectspace.com/?p=1534#comment-89718 Thanks for the comments guys. I think the Ritz-Carlton is an amazing company as well. We studied their service in school a little. It's amazing and should be studied by companies each year as a refresher. Thanks for the comments guys. I think the Ritz-Carlton is an amazing company as well. We studied their service in school a little. It’s amazing and should be studied by companies each year as a refresher.

]]> By: Joseph Michelli http://blog.perfectspace.com/2008/07/25/how-to-be-proactive-in-your-customer-service/comment-page-1/#comment-89716 Joseph Michelli Sat, 26 Jul 2008 05:34:57 +0000 http://blog.perfectspace.com/?p=1534#comment-89716 Nate thank you for this great post on Comcast's leadership in twitter and customer service. I just wrote a book about The Ritz-Carlton Hotel Comapny entitiled The New Gold Standard, and I believe they are a leader in legendary service as well Nate thank you for this great post on Comcast’s leadership in twitter and customer service. I just wrote a book about The Ritz-Carlton Hotel Comapny entitiled The New Gold Standard, and I believe they are a leader in legendary service as well

]]> By: Spanish Class Tempe Arizona http://blog.perfectspace.com/2008/07/25/how-to-be-proactive-in-your-customer-service/comment-page-1/#comment-89715 Spanish Class Tempe Arizona Fri, 25 Jul 2008 17:09:38 +0000 http://blog.perfectspace.com/?p=1534#comment-89715 Nate, glad to see you are still blogging. This blog is a good reminder for me. It is something that I think is very important since I too have been the customer service / sales grunt for 10+ years. Its hard to do when you are a small business but something that I always keep in mind need to be reminded of so as we grow we keep that as part of our plan. Just opened my language school and classes are starting soon. http://www.letutor.com - check out my blog I just put up a video tour of our location. Going to put up another soon. Its almost finished. Nate, glad to see you are still blogging. This blog is a good reminder for me. It is something that I think is very important since I too have been the customer service / sales grunt for 10+ years. Its hard to do when you are a small business but something that I always keep in mind need to be reminded of so as we grow we keep that as part of our plan.

Just opened my language school and classes are starting soon. http://www.letutor.com – check out my blog I just put up a video tour of our location. Going to put up another soon. Its almost finished.

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